There are a number of reasons why you may want to work in customer service. If you have an example from a past job, share it in your answer. You may just like helping people for example. Even though jobs in customer service vary, there are basic principles of good customer service that are important for every employee to follow. Hiring managers want to be sure you understand the importance of this skill and know how to use it. I believe in the value of teamwork, so when I saw the job opening looking for a new customer service team leader, I immediately sent in my application. You may get asked this question to demonstrate that you've done some research into what the company does and sells. Example: "**If I wasn't able to help the customer, I would ask the customer to rest comfortably while I paged the floor manager. I don’t think I should say the truth: I need money, my friends say customer service is easy. Customer service involves being a kind, courteous, and professional face for the company. Describe why you want to work at both the company AND in the position you are interviewing for. To excel at providing thorough and enthusiastic customer service, customer service representatives must possess a talent for nurturing strong customer relationships. I think working in customer service is absolutely vital, since I'll get such a great feel for what customers need and want. Be honest about why you want to work in the position when you answer. They want to see how you think about the position and the customer. Of all the customer service interview questions that could be asked, this one seems like the easiest to answer—especially based on all the mainstream advice regarding interview answers. I really need a job so please help me figure out what I should say. Speak specifically to the company's employee organization if you can. The interview question ‘why would you like to work in customer service’ is among many other motivation interview questions asked in job interview. Customer service representatives must have a specific set of skills and qualifications to perform their jobs well and be able to communicate that during an interview. … They say it’s an easy job. Keep smiling, act friendly, stay positive in the interview. It’s okay to talk about your hobbies and interests but keep it brief. Why It Works: This answer is solid because it lists the soft skills that the candidate can contribute to the employer’s project initiatives, including versatility in being able to work on simultaneous projects. When you answer, take responsibility for whatever error you made and clearly explain what you would do differently. Even if they raise their voice, I try to keep myself calm by taking deep breaths. Try to show enthusiasm for the job, try to show them that you understand the values and working environment at Walmart, and that it resonates with your own values and goals. Hiring managers know that everyone makes occasional mistakes on the job. In order to have a successful interview, it's vital that applicants prepare ahead of time. Why do you want to work for TD Bank? Try and … I really need a job. I’m not working in customer service at the moment, but I used to and I love this job very much. For example, I once had a customer who got home to find there was only one shoe in her shoebox. If you are going for a job interview one question to prepare for is: “Why do you want to work here?” Employers usually want to know why you are interested in working for their company, which helps them to see how much knowledge you have about them. I want this retail job at your store because I know I would be terrific at it. All of my friends work in customer service. Everyone Needs Assistance. Why do you want to Work Here? Once the customer finishes speaking, I thank them for sharing their concerns and validate their feelings. Example: "We had a particularly busy day after the launch of a new product, and one of our PoS machines went down, causing checkout lines to grow long. Example: "I love this company. Why do you want to work in customer service? Indeed is not a career or legal advisor and does not guarantee job interviews or offers. Without customers, customer service people do not have work. It's vital to remain positive, even with an upset customer. In your answer, use the skills and qualifications listed from the job description and tie them to your own skills when possible. That’s my reason anyway. I ask what they would like to see the company do to try and rectify the situation. The hiring manager might ask this question to see what procedures you have to keep yourself and the customer from becoming overly emotional. The hiring manager wants to know that you're serious about the role and find enjoyment in the responsibilities. She was very upset, so I let her tell me why she was upset, validated her feelings and provided her with a discount on her purchase along with the missing shoe. If you don't have any experience working with specific programs, discuss your ability to learn and openness to training. Sometimes, a customer's problem might be outside of your purview. Why are you applying for a customer service position? I have decided that I want to work in customer service so I can show others how it should be done. Highest in customer satisfaction among the big five retail banks by … Example: "I think the skills great customer service representatives most commonly have are strong communication, positivity and problem-solving. Most customer service positions require a great deal of empathy. I want to say something about this job. Example: "In a past position, I didn't understand how to use the provided headset, but it embarrassed me to ask for help. Actually, there are great reasons to work in customer service! I told him I was just as frustrated as he was that the coupon was no longer valid and offered him some alternative discount options.". Hiring managers want to see that you understand the company's hierarchy and have a good command of in-the-moment problem solving to ensure you can meet the customer's needs. Mention you like to work for a company that is so committed to the environment. Review this list of 15 questions and answers to help you prepare for your next interview. They should realize this. If you have experience solving a problem like this from a past position, you can reference it in your answer. Customer service representatives interact frequently with customers, meaning they must know how to communicate and remain positive. I firmly believe in taking a collaborative approach to each project so when I saw a position with your … Learn to communicate really well: One major advantage to working in a customer service job, is that … If you are on a customer-facing role then state you feel you have excellent communication skills which will allow you to work well with customers and other team members. Possible answers are. Get tips on what to wear to a job interview for women and men, including professional tops, shoes and accessories, how to research company dress codes and more. ", 15 Customer Service Interview Questions (With Sample Answers), 9 Ways to Provide Excellent Customer Service. Your primary goal is to show the interviewers that you would fit nicely to their working environment, that you have the attitude that is expected from the employees at Walmart. If the position you are interviewing for is a customer-facing state you feel you have strong communication skills which will allow you to work well with customers. We have put together a small list of the reasons why customer service can be one of the most rewarding career paths to follow. What Is Your Preferred Method of Communication? why do you want to work at customer service?.. https://careersandmoney.com/customer-service-interview-questions-and-answers/ - Link to Detailed ArticleWhy do you want to work in customer service? Customer service jobs give you experience that you can definitely take with you when you do decide what career you are really desiring … I would be sure to introduce the manager to the customer to ensure the customer didn't feel abandoned.". When you answer, describe the product or service and then honestly answer why you like it. Why do you want to work for Aldi? It's an important role that can take many forms. This question helps you determine whether a candidate enjoys talking to people and if they have the power to boost customer loyalty and engagement. I enjoy the responsibilities of working as a customer service representative, so I think this position is a great fit for me and my career ambitions.". Thanks. Then, I would relay the situation to the manager so they had an understanding of the issue before speaking with the customer. You could say any of the following because they are good reasons, and most likely reasons the employer will want to hear from you. Since I'm so passionate about the work that you do here, I know I would do well helping customers with any questions they have.". These are the two main reasons why I want to work for you, and not for someone else in the city. When this happens, you must handle the situation delicately. Understanding and appreciating the customer's point of view can help you better meet their needs. The system of benefits you offer to your employees is excellent. They must clearly communicate with customers, both by answering questions or explaining policies in addition to actively listening to the customer. State you are impressed with all the awards TD has won. In customer service, not only do you get to work with and help customers, you most likely will be working closely with others in a team environment. Answer / aman narwal i like customer service because i like to interact with persons of different thought, and i think i have the ability to convince them with my communication skills, that why i like customer service the most. I own many pieces from the brand, and I know I can represent their quality well to customers.". How awesome is that for a job you get paid for?!! I am 18, and a high school senior. If they are rude to a customer or don’t help, they shouldn’t have a job. You get to smile, be upbeat, and work with other great people. If you don't, consider providing an example using one of the company's own services or products. Tell us about yourself? Mention you want to grow your career in the banking industry and feel TD Bank is the place to do it. “Why do you want to work here?” is one of the most important questions in an interview. I find it makes me feel more positive and helps set customers at ease.". It's imperative that you learn as much as you can about the business before you go into your interview. In your answer, refer to a real-life example if you have one. Example: "For me, customer service is the act of providing the customer with the support they need to make purchasing decisions, understand the product or seek guidance from the company. Hiring managers want to know that you understand what's expected from the position and that you have the corresponding skills to perform it well. Example: "I love this company. 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