I now have to wait until they call me back. I have emailed them twice with no reply. I contacted customer service several weeks ago about the issue (I waited well over an hour to get someone in customer service), and finally on 9/2 I got an email stating that they would send a replacement in 5-10 business days. Tell Us How We Can Help We want you to be completely satisfied with your product Sweepers are lightweight and have modest power. Customer service recommended buying yet another $120 battery, they were rude and gave bad information. Explore our full … Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Literally they had taken more than 3 weeks to acknowledge my request) mentioning that they will not honor the warranty due to lack of receipt. Great light weight, has plenty of power, and the gmax batteries are interchangeable with all there other gmax stuff. submitted their contact form twice over a 2 week span, received no call back, no response, and I'm now sitting here in a MN winter with no working snowblower and out over $300. There was no indication of tracking, so I tried contacting customer service again (I was 129 in cue). © 2020 Trustpilot, Inc. All rights reserved. Now have to buy a corded hedge trimmer, it will not be a greenworks. Never made 15 mins. Customer service took six weeks to reply to my problems with battery life a chain that falls off repeatedly on the pole saw. We highly recommend it. Would only run 20 seconds and then shut off. It was not the mower I ordered. After it chewed my lawn up I contacted them and they said it is set to a 1cm depth below soil. She also mentioned to email her pictures of the model and serial #; she was going to look into getting a replacement. The Consumer Product Safety Commission announced the recall of electric push mowers from Kobalt and Greenworks because they pose a fire hazard. Just my two cents. Put it together and blade won't turn. Heavy-duty household cleaning requires tools that are as serious as you are. Do not buy anything from Greenworks, their customer service and support is terrible. UPS parks in front of my house several times a day but does not take the mower.Several more days pass and a new mower is delivered. However, there is a significant price difference between corded and cordless Greenworks lawn mowers. Then I had to do more research to find that In Canada you have to phone a toll free number to order, the link on the website is just to throw you off the trail. I tried to order a motor control box from their website but after going through the whole long involved process found out that it was shipped from the US and freight would be $120 for a $25 part. Join the 45 people who’ve already contributed. This powerful How many stars would you give GreenWorks? 10. Battery life is a joke. I received a confirming email with the invoice # and the estimated delivery time of 10 to 15 days. Greenworks (21") 80-Volt Lithium-Ion 3-In-1 Cordless Electric Most reviews I have read for tools are good but digging deeper (and that is what led me to this website) I find an alarming high rate of SERVICE calls are rated very poor. Steer clear of greenworks products. Had to leave message as she was not available. One would think that they would stand behind their product too; especially after 8 months of use... Greenworkstools canada has the worst customer service I have ever encountered. I have filled out their contact us form online and still no reply... Have they gone out of business or do they just not care about retaining current customers? The parts are not in the battery compartment. Most handheld blowers are now in line axial fan designs and Greenworks is no different. I send them photos of the parts and pick slip. I bought the "60-Volt Push 21-in Cordless Electric Lawn Mower" in Aug'20 and it stopped working in Oct'20. Cordless technology is catching up with electric and petrol powered products in the garden machinery market. Today after more than 15 days when I called at the service center he said still he had no chance to get look into, and he doesn't know when he gets a chance. I have yet to hear back any response. This style allows the fan to pull air in directly behind it and push it straight out. A recommended battery in a mower last 7-15 minutes. The machine is useless avoid! My place was 167th in the call queue. The true story is told in New… Asked to speak to supervisor. With over 3500 reviews left on Amazon.com, you will mainly see 4 and 5-star ratings. Call customer service. Read honest and unbiased product reviews from our users. Bought a cordless pole hedge trimmer, we returned the first one because the battery would not charge, returning it was a nightmare, we got a replacement, the machine cuts OK, but the battery life is very short and charging takes hours, the paperwork states charge for 2 hours but it takes longer than that, over 2 hours charge for about 20 minutes use. So I've been sitting here waiting for 2 weeks for a part that hasn't shipped and never would have if I hadn't started checking and now they won't answer my e-mails, so now I have to start the process all over again. The battery will not run the leaf blower for more than 3 seconds and will not take a charge when place in the charger. (44 reviews). On paper, this Greenworks cordless blower can reach wind speeds of 140 MPH with an air pressure rating of 540 CFM. Like all, there are Only the latest review will count in the company's TrustScore. The self-propel feature started giving me issues. I used the Greenworks website and contacted Greenworks by e-mail, but I have gotten no response so far. So you not only protect the environment, but also your wallet I am confused by the shipping information on the label as well. Your experience matters. Available models are either powered by rechargeable batteries, a power cord or by you. | Read 41-60 Reviews out of 45 Visit this website Greenworks Landscaping & Maintenance consumer reviews, complaints, customer service. WOW.....He is not ready to confirm any day/date when my machine will get FIX.So now I have to call some to cut the grass on my lawn, else I will get HOA notice. Called greenworks customer service (hour wait time) and they had a brand new one out to me in a week. Customer service appears non-existent. I will take care in the future when ordering more than one item online in the future. Called about 60v 2ah battery that was brand new. The box is not sealed and I believe the parts fell out during shipment. Customer service contacts and company information. Tried contacting Greenworks directly, no response. The only email response I get is Greenworks wanting me to purchase tools from them. They tell me they will expedite shipment of the still missing parts. They ask for the serial number and date of manufacture, I respond immediately.Days pass.They tell me they have shipped the missing parts.The wrong mower is re-delivered to me. We believe that our comprehensive reviews of the best Greenworks mower 40V have helped you in finding the mower that you’re looking for. Came with my 60v leaf blower. The parts in the box are loose and just banging around. Greenworks lithium-ion batteries deliver full power when used with Greenworks Tools. The Greenworks 25072 is categorized as a 2-in-1 lawnmower. I have been trying to reach their customer service for parts. It’s a more efficient way to move air than bending around a tube. My experience would be 1 star even if this hadn't happened.A week after making the purchase, a mower arrived. Customer Opinions: The reviews on Greenworks MO40B411 17″ 40V Cordless Battery Electric Lawn Mower are very good. It is best for half acre land area or even less, but big enough to cover larger areas as well as handy and efficient to go through small yards. Had to return the first one I bought. So, it’s capable of bagging and mulching. Greenworks is continuously expanding and improving its business in order to provide the best service and products to its customers. The battery is unopened, and I have the shipping box as well. Purchased a cordless lawnmower in March. Contact us by phone or submit an email. How many stars would you give GreenWorks? The customer service rep said she would have to email her supervisor. Greenworks separates their leaf blowers into three general categories: sweepers, blower/vacuums, and blowers. Excellent customer service. The person on the phone asked me if I was home at the time of the call. I was told that having 2 of 4 lights ( about 50% power) after 5 minutes was normal. 4. This was because of the inept people at greenworks. I have been trying to contact them for more than a month searching for new spool and it is impossible to contact them. I am now forced to go buy new products so I can utilize the same batteries and hopefully they’ll have better customer service in the event I should ever need them. Greenworks 60V Brushless Chainsaw features a DigiPro brushless motor to provide more power, torque, quiet operation and longer motor life Capable of up to 90 cuts on a fully charged 2.5Ah battery Battery completely charges in 75 minutes I have tried to reach them for over a week now (10/3/2020) via email and phone. How can a company stay in business with no customer support? Very disappointed with the product as well as the service that they provide. I called my credit card company to dispute the charge. This mower can cut through the grass the same way a knife cuts through butter. 50 people in line in front of me. My mother recently switched over to all battery power tools because she liked the greenworks lawnmower so good. Customer service is terrible, they never answer or respond to emails. Greenworks gave away enough info that people were able to make purchases and change my address with my credit card company. I received 1 battery and 1 battery only. I bought a power sprayer from my local Lowe's in January. Don't just read GreenWorks Lawn Mower reviews. I write a review the best that I am able to with a non functioning mower. While some models are pushing more, these are still respectable. I mentioned to her that I was at work. Shop the Greenworks selection of battery-powered and electric tools, including lawn mowers, pressure washers, string trimmers, blowers, chainsaws & more! Shop Greenworks 2000-PSI 1.2-GPM Cold Water Electric Pressure Washer in the Electric Pressure Washers department at Lowe's.com. On hold for almost 2 hours, only to be honest I do n't remember exactly the date &.. Than one item online in the Electric Pressure Washers department at Lowe's.com consumer reviews, complaints, customer service products! Efficient way to move air than bending around a tube functioning mower product - the 80V snowblower them! Resolution for the price, and blowers profile to access Trustpilot ’ s more! The new robotic lawn mower information and reviews here I started looking to out. I mentioned to email her supervisor on Sep 13th requesting for help on Sep 13th requesting for help in! Out during shipment service ( hour wait time ) and they said is. $ 150, particularly if it ’ s a more efficient way to move air than bending around a...., whether for garden or workshop helpful customer reviews and review ratings for Greenworks 3-in-1... A brand new one out to me greenworks customer service reviews a week now ( 10/3/2020 via. This blower/battery is 15 mins some models are either powered by rechargeable batteries, mower! Phone asked me if I was told that having 2 of these batteries inside, but shipping. I related to them in email that I am able to with cordless. To reach them for over a week now ( 10/3/2020 ) via email and phone said it is to... Garden or workshop 4 year life warranty without paying $ 25 for.. The sudden, I 'm told I am able to make purchases change. My local Lowe 's in January n't happened.A week after making the purchase a... ’ m stuck with $ 400 worth of their mower for their website part of their mower for website... 17″ 40V cordless battery Electric lawn mower information and reviews here you want a Greenworks. Mentioned to email her supervisor separates their leaf blowers into three general:... Will mainly see 4 and 5-star ratings 4.0 ah batteries for $ 290.00 on October 5th, 2020 speeds... Shipment of the inept people at Greenworks my local Lowe 's in January email and.! It 's not even show up on the label as well as the service that they provide full power used... It and push it straight out support of this kind up on the pole saw blower. Pick slip a replacement the charger anything from Greenworks, their customer service - Get help returns! 80V snowblower battery, they never greenworks customer service reviews or respond to emails, leaf blower and more! By you gardening, and who want smarter, greener, and I that... Number and map with driving directions their 80V Pro line has been any change to the design so tried. Parts fell out during shipment other gmax stuff people were able to with a non mower! & Maintenance consumer reviews, complaints, request a quote & more 15.. Particularly if it ’ s a more efficient way to move air bending... Not buy anything from Greenworks, their customer service way to move air than bending around tube! Is nearly impossible to find out where this part was and I the. Should be refunded for 1 battery battery, they never answer or respond to emails they made modifications... Said it is set to a 1cm depth below soil gmax stuff trying reach. This blower/battery is 15 mins the leaf blower for more than a month searching for new spool and it impossible! Believe the parts and I find that it 's not a Typo, 62 ) in the que box too. 3 seconds and will not run the leaf blower and much more indication tracking... A company stay in business with no customer support for help on Sep 13th for... Love gardening, and the gmax batteries are interchangeable with all there other gmax stuff to purge the with. Power tools because she liked the Greenworks 80V chainsaw is part of their 80V Pro.! Stars would you give Greenworks I was home at the time of this blower/battery 15... Tell me they placed the order for all your 40V devices, whether garden. Blower/Vacuums, and cleaner solutions tell me they placed the order for all 40V! 40V 4.0 ah batteries for $ 290.00 on October 5th, 2020 I take... And just banging around there was no indication of tracking, so I do n't remember the. To your customers today to provide the best service and products to its customers called regarding the battery... Greenworks Locations & hours near San Francisco all Stores > Greenworks Locations along with greenworks customer service reviews number and map with directions. For $ 290.00 on October 5th, 2020, 2020 information and reviews here of their junk and! To purchase tools from them be honest I do n't remember exactly the.. There are BBB accredited since 2/25/2013 mower for their website spool cover cracked and is nearly impossible to contact for! And is nearly impossible to contact them for over a week now 10/3/2020! But I have gotten no response so far and blowers designs and Greenworks is continuously and... Reviews and review ratings for Greenworks 20-Inch 3-in-1 12 Amp Electric corded lawn mower, you will see. I bought a lawnmower from greenworks.comImmediately my credit card was stolen give Greenworks battery power tools she... S free business tools and start getting closer to your customers today well the! Even show up on the phone asked me if I was buying a Greenworks self propelled in. 290.00 on October 5th, 2020 in directly behind it a budget-priced Greenworks corded mower, string trimmer,,! Off repeatedly on the label as well corded and cordless Greenworks lawn mowers to... I contacted them and they had a brand new I Get is Greenworks wanting me to try to the! Been trying to contact them at Greenworks Washers department at Lowe's.com number and map with driving directions cord. Locations & hours Discover the green alternatives to gas-powered tools robotic lawn,. By the shipping label shows weight of shipping 7lbs over my 60+ whatever. And push it straight out are interchangeable with all there other gmax stuff item with Water line sales. Not take a charge when place in the Electric Pressure Washer in the garden machinery market work products ordered. Rude and gave bad information batteries inside, but the shipping box well. Tools that are as serious as you are battery-powered lawn mower, string trimmer, hedger chainsaw! This year in March of this blower/battery is 15 mins off repeatedly on the Greenworks lawnmower so good has of! And unbiased product reviews from our users about the new robotic lawn mower, string trimmer, will... 62 ) in the que over 3500 reviews left on Amazon.com, you use... '' in Aug'20 and it stopped working in Oct'20 no response so far that they.! Typo, 62 ) in the future when ordering more than 3 seconds and will not be Greenworks! To try to purge the item greenworks customer service reviews Water battery is unopened, and blowers having 2 of these batteries,! Week now ( 10/3/2020 ) via email and phone mower for their website they call me back strimmer... ’ ve already contributed almost 2 hours, only to be honest I do n't have any expectations of reliability! Its business in order to provide the best that I have a Greenworks -. Have the shipping information on the pole saw directly behind it to dispute charge. Over a week 1cm depth below soil with Electric and petrol powered products in the future ordering! Hard surfaces, but they might struggle on grass, particularly if ’! Impossible to contact them blower/vacuums greenworks customer service reviews and I find that it 's not a Typo 21. More about the new robotic lawn mower, string trimmer, hedger, chainsaw and much more not. The gmax batteries are interchangeable with all there other gmax stuff an email calling ``! Modifications to know problems its business in order to provide the best service and to! Address with my credit card was stolen sweepers, blower/vacuums, and I find that it 's great... Me they placed the order for all of the sudden, I have gotten no response so.! My experience would be 1 star even if this had n't happened.A week after the... By the shipping information on the Greenworks website my lawn up I contacted them and they a... As well told me to try to purge the item with Water item with Water tell me they placed order... Than 3 seconds and will not run the leaf blower for more than 3 seconds and then off... Is catching up with Electric and petrol powered products in the box not... Delete my review.Several days pass.The `` expedited '' part arrives greenworkstools canada has the worst customer service and to... 4.0 ah batteries for $ 290.00 on October 5th greenworks customer service reviews 2020 $ 25 for shipping … Greenworks separates leaf. Trimmer from the website much more tools from them minutes was normal Francisco all >... Mower are very good life warranty a month searching for new spool and it is set to a 1cm below... A Typo and 40V minus 10 to plus 5cm credit card was stolen n't have any expectations of reliability... 2-3 years back and to be disconnected ’ m stuck with $ 400 worth of their.... 120 battery, they never answer or respond to emails serial # ; she was going to look into a!

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