For lovers of gastronomy, we offer live cooking stations at our main restaurant, various specialty restaurants with Asian and Italian cuisine, gourmet restaurant, Steakhouse, and 5 bars. The 24h All Inclusive Hotel Riu Guanacaste opens all year round and is located directly on the beautiful, fine-sandy Matapalo beach, in the Playas del Coco region, next to the Riu Palace Costa Rica. Taxes and fees that are shown are estimates only. However, we hope for your understanding that our protocols are being continuously updated with the latest information available, always taking into account the recommendations of expert bodies. Stayed for a wedding which was memorable. In the inland areas, you’ll see the … I visited another hotel were food menu was really shortened and additional services were suspended (spa, bar, gym, etc). Prices are the average nightly price provided by our partners and may not include all taxes and fees. The pool table is not functioning in the snack bar and the snacks I saw were only "Nachos" or a few types of sandwiches, there was no time I went to the snack to find something different than that. The beach activities like kayaking, paddle surf, etc, were mentioned in the All, Dear Jostin, Thank you for taking the time to give us your feedback and for expressing your concerns. Hotel staff are very warm and accommodating. The Hotel Riu Guanacaste is a beautiful all inclusive Costa Rica resort located on Matapalo Beach on the magnificent Pacific Coast of Costa Rica. One of the best times I’ve had in my life, personalized a tour with Alan. I even i get sick. Of the 5 restaurants, only 2 are open. I'm sharing my full review of the RIU Guanacaste All-Inclusive Resort where my husband and I stayed when we went to Costa Rica. Plenty of american food options if that is what you like. Constant care to keep everything well maintained and clean. Sardinal de Carrillo, Playa Matapalo, El Ocotal, Guanacaste, Costa Rica, 800-246-8357 The … When I went to this hotel with my family, the pool closes at 6pm. Hotel staff are very warm and accommodating. Located in Costa Rica … We would like the opportunity to welcome you back to one of our worldwide available hotels in the near future and to provide a more superior experience and to prove that your unsatisfactory stay was an exception! The … We arrived on the very 19th at noon and just left a couple of hours ago. We will share your pleasant feedback with our whole team and hope that Riu will continue to provide you with excellent holiday experiences in the future. It is, however, disappointing to know that not everyone complies with these rules and we will certainly take well note about your suggestions to keep improving our policies. more. With our best wishes we remain, Hotel Riu Guanacaste Online Reputation Manager, Went for a vacation to Riu Guanacaste in June 2020. No real beach vibes at all. Response from Riu Hotels and Resorts, Owner at Hotel Riu Guanacaste. Dear 1Stormi, Thank you for taking the time to give us your feedback! Food We enjoyed the Italian food and Chinese. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The room was good though a little old-fashioned. Please accept our sincere apologies and be assured that this does not reflect our standards. Its dry grasslands and woods are sometimes reminiscent of landscapes from the African savannah. The 24h All Inclusive Hotel Riu Guanacaste opens all year round and is located directly on the beautiful, fine-sandy Matapalo beach, in the Playas del Coco region, next to the Riu Palace Costa Rica. Wait until this hotel is fully open as the bean counters are killing it with the low numbers. Riu brings its luxurious, Palace Level brand to beautiful Costa Rica… They set up a poolside bar. We sincerely hope to have another chance to welcome you back at one of our worldwide hotels in a close future! Please see our partners for more details. The location is ideal because of its proximity to Daniel Oduber Airport LIR (33 km) and Playa del Coco (18km) and invites you to explore the area. Response from Riu Hotels and Resorts, Owner at Hotel Riu Guanacaste, Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Guanacaste. 2019 Resort Added Values! Riu Guanacaste 4.00 based on 253 reviews #3 of 12 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews… Riu Palace Costa Rica 4.59 based on 96 reviews #1 of 12 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews… Splendid Hotel Riu Guanacaste! Otherwise we waited 1 hour for Italian.The general breakfast dining room has lots of choices-customize your omelette etc. Warm regards, Hotel Riu Guanacaste Online Reputation Manager. Riu Guanacaste, Costa Rica - All Inclusive 24 hours - Call Toll Free: 1-888-774-0040 or Book Online However if there is anything borderline bad, terrible or more appropriately said, mediocre is the entertainment, the pandemic, Hotel Riu and his people never stop to surprising me. The … This luxury hotel offers almost the same amenities than the Riu … While we regret that you had to wait longer than usually, we hope for your understanding that our strict new protocols have been implemented for your own and our employees’ protection. We look forward to welcoming you back! Finally, the sport bar has to be, Dear guest, First of all, we would like to thank you for your wonderful review of your recent stay at our beautiful hotel. Before I talk about the hotel, book your ATV excursions with Alan Hall with Life Time-. Costa Rican’s lined up without masks so we assumed it was like the swim up bar, no masks needed. The 24h All Inclusive Hotel Riu Guanacaste opens all year round and is located directly on the beautiful, fine-sandy Matapalo beach, in the Playas del Coco region, next to the Riu Palace Costa Rica. Bathroom is updated. As you can well imagine, we are very disappointed to read your comment about your stay and we are sorry that your experience was not at all reflective of the quality standards we set for ourselves. It is really delightful to read your kind words referring to the actions and measures taken by our team, as our actual priority is to preserve the health and security of all our guests and employees. Please see our partners for more details. The hotel has 701 cosily furnished rooms with free Wi-Fi and offers many amenities. It would be good to implement an expedit check in and check out, also provide non-physical keys to customers but digital. See 8,735 traveller reviews, 9,965 candid photos, and great deals for Hotel Riu Guanacaste, ranked #1 of 1 hotel in Playa Matapalo and rated 4 of 5 at Tripadvisor… Back to the Riu Guanacaste.The grounds are beautiful and picturesque. Huge resort. Trust that your comments will be reviewed among our team, as we continually strive to improve for the comfort of our guests, and we would love to get another chance to welcome you back. Poor quality rooms, poor quality pillows and sinks with broken parts stained drawers I m not sure if it was blood or something else. Line forms early for both so get there early. This is the version of our website addressed to speakers of English in the United States. Today only the beach restaurant was open for lunch with 1,000 plus people lined up first to get in then line up again to get dry mystery tasteless meat. More about the ATV later. See 5,832 traveler reviews, 7,090 candid photos, and great deals for Hotel Riu Palace Costa Rica, ranked #1 of 2 hotels in Sardinal and rated 4.5 of 5 at Tripadvisor. For this reason, your comments have been shared with our management team for a proper follow up. Taxes and fees that are shown are estimates only. Unfortunately due to the new situation we are facing at the moment we have been forced to take extraordinary measures. Riu Guanacaste Boulevard, Playa Matapalo 60602 Costa Rica, All linens sanitized in high-temperature wash, Face masks required for guests in public areas, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, Paid stay-at-home policy for staff with symptoms, We came here 6 years ago and it was awesome. We went to celebrate my daughters birthday, we asked them if they were able to get candles for us so, Dear Tiffany, Thank you for taking the time to write about your experience and the opportunity to respond to your concerns. Greetings, Hotel Riu Guanacaste Online Reputation Manager, Playa Matapalo All Inclusive Family Resorts, Hotels near Sloths Guanacaste Expedition, Hotels near MarcoPolo Home Rents & Tours CR. It brings us great pleasure to read your kind words and confirms that we are on the right path with our daily efforts. As a frequent traveler we know how important it is to receive a friendly, efficient amd warm experience while staying in a hotel. Dinners have been very good so far but an hour to have a terrible lunch is inexcusable. The ads say at the Riu Palace there is 24-hour room service, it is not true . 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